الاستبدال والاسترجاع

Return and exchange policy. In Akyan, we always strive to provide the best shopping experience for our valued customers, as your satisfaction is our priority. Since our products relate to human health and safety, we would like to inform you that if the product has been opened by the customer, the return or exchange request cannot be accepted except in case of a defect or damage in the product. Thank you for your understanding and cooperation. The perfumes available in the sample set cannot be returned as the customer can try them through the set, unless there is a defect in the product. Available in the store is the sample set for products: 6 bottles of (3ml) each, a sample of SUNWAY perfume, a sample of LEEN perfume, a sample of NOBLE MUSK perfume, a sample of VELOREN perfume, a sample of PETAL WHISPER perfume, a sample of CITRADIA perfume. To make it easier for you to try the perfumes comfortably, we have provided these samples. **This product is not eligible for return or exchange.** **What is the allowed period for product exchange/return?** Within 48 hours from the date of receipt of the order. Raise a return/exchange request via WhatsApp with details and reasons, and our customer service staff will cooperate with you. **What are the procedures for returning/exchanging a damaged product?** The defective/damaged product must be returned before it is used, as received from Akyan. During the return shipment, the customer must deliver the return slip to the shipping company within 24-48 hours at most. After the shipment is received by Akyan, a decision will be made whether to exchange or refund based on the site's management evaluation of the product's condition. Failure to deliver it within the specified date will result in the cancellation of the return slip. **Return fees?** When returning a defective/damaged product, Akyan bears all the costs. If the order is returned by the customer due to not being received by the shipping company, the delivery fee will be deducted from the refund, and the remaining amount will be refunded to the customer. When returning a product due to a desire not to keep it before opening and using it, after receiving the return from Akyan, the product will be examined to ensure its safety and that it has not been opened. Then, a decision will be made whether to accept the return and refund the amount to the customer based on the site's management evaluation of the product's condition. In this case, the costs of the return slip and associated costs will be deducted from the refund amount. **How long does the refund process take for canceled or returned orders?** From 1 day up to 14 working days at most, depending on the customer's bank or payment method — after inspecting the product and confirming that it is in its original and intact condition and has not been opened or found to be damaged/defective. **Are there products excluded from return/exchange?** Yes, paints are not accepted for return or exchange by system due to their direct contact with the skin. **I want to cancel the order?** You can cancel the order within one hour of completing the purchase. The cancellation process depends on the start of the shipping process. If the order is canceled after it has been shipped with the shipping company and a shipping slip has been issued, the shipping fee will be deducted from the refunded amount.